Frequently Asked Questions
Expert guidance on our fine jewelry and bespoke services.
Does Trabert Goldsmiths offer custom jewelry design?
Yes, we specialize in bespoke jewelry. Our master goldsmiths work closely with you to create one-of-a-kind engagement rings and signature pieces tailored to your vision.
What are your shipping and insurance policies?
We offer complimentary, fully insured overnight shipping on all domestic orders over $500. A signature is required upon delivery to ensure the safety of your purchase.
How do I determine my correct ring size?
We recommend visiting our boutique for a professional fitting. If you are shopping remotely, we can mail you a physical ring sizer to ensure the most accurate measurement.
Do you provide appraisals for insurance purposes?
Every purchase from Trabert Goldsmiths includes a formal retail replacement appraisal performed by a GIA-certified professional for your insurance records.
What is your return policy for fine jewelry?
Unworn, non-custom items may be returned within 10 days of delivery for a full refund or exchange. Please note that custom-designed pieces and resized rings are final sale.
How should I care for and clean my jewelry?
We offer complimentary professional cleaning and inspection services for all Trabert Goldsmiths pieces. For at-home care, use mild soap and a soft-bristled brush with warm water.